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Case Study

Trinity Kitchen, Trinity Leeds, UK

We developed the foodservice strategy for the Centre in 2008 and were closely involved in each aspect of the foodservice development until the Centre opened in March 2013. We have also been involved since opening in a monitoring role. We undertook an initial review of Trinity Kitchen in order to compare the ‘as built’ space against the original JLL’s  recommendations and to review operational performance. In particular, we did the following:​

  • Interviewed each Operator to develop an understanding for their respective views on trading performance.

  • Built a trading profile for each foodservice unit.

  • The objective of these operator interviews was to understand the dynamics of each unit ‘beneath’ the trading figures. The subsequent profile we produced illustrated their strong trading periods, their daily trading profile and their overall dynamics.

We prepared a summary document which outlined our view of the delivery of Trinity Kitchen. In particular, this document highlighted all the issues and areas for improvement. As Trinity Kitchen is ground breaking and unique in terms of its operation, the aim of this review was to ‘get under the skin’ of the operation early, in order to identify and address any issues as soon as possible.

Opened in October 2013, the early results are impressive with Trinity Kitchen exceeding all sales budgets and visitor number expectations. The Trinity Kitchen offer has set a new benchmark for Food Courts in Europe. The wider Trinity Leeds foodservice offers exceed all foodservice performance measures for comparable Shopping Centres in the UK.

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